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Find answers to frequently asked questions

Customer Service

Hardware

Yes. MPS is a web-based software that requires the use of a laptop, desktop or tablet. You will also need a printer for our label printing service.

Yes absolutely, we are offering print on the A4 format paper using any ink or laser printer. The formats and printer types will be extended soon to cover the most common use cases.

Subscription & Pricing

All MYPLATESPACE (except for Bespoke contracts) plans are month to month unless you sign up for an annual plan. Annual plans benefit from 2 months free.

Yes, we offer a 2-month free discount on annual plans, when they are paid upfront.

No. There are no setup fees on any of our plans. Exceptions may apply in our Bespoke contracts. 

There is no refund option unless special circumstances.

Notifications about the next payment or potential cancellation need to be sent 14, 12 and 10 days before paying for the yearly subscription and 14 days for the monthly subscription respectively.

  1. If Tenant have only one supplier/vendor then that supplier also have access blocked after subscription is cancelled. Generally supplier need to have at least one tenant active to have access to the vendor portal.

Cancellation policy:

Both monthly and yearly subscriptions can be cancelled; a maximum of 7 days before the next payment.

Yes, you can. However, the trial period final day will remain unchanged.

Yes. We offer a 14-day free trial. The trial starts on user signup and ends 14 days later. You will need to provide us with a credit card that will not be charged until the 15th day after the trial.

Yes, however, we are not offering a downgrade.

You will be given the option to remain with us and will have to confirm your desired payment plan.

Technical

Internet browser, mobile device with at least 1GB of RAM and internet connection with minimum bandwidth of 3Mb/s.

Yes, the application supports both export and import to excel format, however, the number of export/import operations is limited and varies for the different versions. Please see our subscription plans for more details.

The simple answer is a system with no servers to manage. The most accurate technical way to describe a serverless system is by the statement:

Serverless architecture (or system) is an event-driven ephemeral FaaS (Function-as-a-Service) which is a type of cloud-computing service that allows you to execute code in response to events without the complex infrastructure typically associated with building and launching microservices applications. This allows our development team to focus solely on individual functions in your application code.

Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems. Specific applications of AI include expert systems, natural language processing, speech recognition and machine vision.

Blockchain is a system of recording information in a way that makes it difficult or impossible to change, hack, or cheat the system. A blockchain is essentially a digital ledger of transactions that is duplicated and distributed across the entire network of computer systems on the blockchain. The main benefits for the business are as follows: Trust. Blockchain creates trust between different entities where trust is either nonexistent or unproven. Decentralised structure. Improved security and privacy. Reduced costs. Speed. Visibility and traceability. Immutability. Individual control of data.

Our system supports SMS message and Time based One Time Password (OTP), the second method is working with most of the authenticators like Google Authenticator etc.

Yes, this is enforced on the first logon, however, this option can be disabled later by the administrator.

Yes, MPS does integrate with other systems. We use an open API, meaning that it allows different software programs to interact with MPS without communication problems. We also offer integration with major platforms to enable seamless data integration with external systems, both options are available only in the enterprise model.

Our application is using AI to optimize images, in future releases it will be also used to help track allergens and nutrition data.

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Cluiid Ltd
Wenlock Road, London N1 7GU

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